Please read this before you order. All sales are final, so we do not refund a change of mind, but we can exchange it or put it to a credit. If we got your order wrong, we put it right.
If your order arrives damaged, or you were sent the wrong item, that is ours to fix. Email orders@larougebrows.com within 7 business days of delivery with your order number and a photo.
We refund you in full, including what you paid for shipping. If you would rather have the item than the money back, we can reissue it or put the value to a store credit instead. Your choice, not ours.
If we need the item back we will say so and send a prepaid label. You are never out of pocket for our mistake — we cover the postage.
Returns go to 312 W 2nd St PMB 5897, Casper, WY 82601-2412. Please wait for us to confirm before sending anything, so your parcel can be matched to your order.
All sales are final, so we cannot refund a change of mind. We can offer you an exchange or a store credit instead.
What we cannot do is take the product back into stock. That is a hygiene rule rather than a judgment about you: makeup that has left us cannot be resold. So an exchange or a credit is issued without the original coming back to us.
It is written here, before you buy, so that it is never discovered afterwards. If you are unsure about a shade, email orders@larougebrows.com before ordering and we will help you choose.
Refunds are issued only where we made a mistake. They go back to your original payment method, and Stripe usually posts them within 5–10 business days depending on your bank.
If you used a discount code we refund what you actually paid. A single-use code is spent once redeemed and cannot be reissued.
Nothing here removes rights you have by law. If a product is faulty or not as described, your statutory rights apply whatever this policy says, and we will honor them. "All sales final" covers changing your mind — it does not cover us sending you something defective.
LA Rouge Brows LLC — effective 19 August 2026