Please read this before you order. All sales are final, with one exception: if we got your order wrong, we put it right.
If your order arrives damaged, or you were sent the wrong item, that is ours to fix. Email orders@larougebrows.com within 14 days of delivery with your order number and a photo.
We refund you in full, including what you paid for shipping.
If we need the item back we will say so and send a prepaid label. You are never out of pocket for our mistake — we cover the postage.
Returns go to 312 W 2nd St PMB 5897, Casper, WY 82601-2412. Please wait for us to confirm before sending anything, so your parcel can be matched to your order.
All sales are final. We cannot offer a refund, an exchange, or a credit, and we cannot accept the product back.
This is a hygiene rule rather than a judgement about you: makeup that has left us cannot be resold, so it cannot come back into stock.
We know that is strict, and it is written here — before you buy — so that it is never discovered afterwards. If you are unsure about a shade, email orders@larougebrows.com before ordering and we will help you choose.
Refunds are issued only where we made a mistake. They go back to your original payment method, and Stripe usually posts them within 5–10 business days depending on your bank.
If you used a discount code we refund what you actually paid. A single-use code is spent once redeemed and cannot be reissued.
Nothing here removes rights you have by law. If a product is faulty or not as described, your statutory rights apply whatever this policy says, and we will honour them. "All sales final" covers changing your mind — it does not cover us sending you something defective.
LA Rouge Brows LLC — effective 19 August 2026